Leadership Series: Create an Atmosphere where your People can Tell the Truth

I received a call this afternoon. My new supervisor made a big boo-boo — She erroneously gave our staff the wrong schedule causing the store to still remain closed until noon. The late opening caused us to incur mall late opening charges, which usually, if hidden, can be charged to the affected staff for not […]

Read More

Leadership Series: Crab Mentality

In the Philippines, we have a saying that you should not have a Crab Mentality. Have you ever seen crabs in a barrel?  Everyone wants to escape to avoid being eaten, but every time someone gets a leg up, the rest of the crabs in the barrel pull that crab down, until everyone gets eaten. […]

Read More